Shapes Health Club FAQ'S What should I wear?
The most important thing to understand when you begin at the gym is to wear clothes that you are comfortable in. People who come are sharing the common goal of increasing fitness and there is no need to go out and buy the latest brand names if that’s not what you’re comfortable with. Any clothes that allow you room to move and sweat are fine, an old pair of track pants and your favourite comfy shirt. Sports shoes are recommended to provide you with sufficient comfort and support during your workout, and thongs or bare feet are not allowed. Other than that, the choice is yours!
What should I bring?
You should bring a towel big enough to use to wipe down equipment when you have finished on a machine for hygiene purposes, or to spread out if using the floor mats. A water bottle is also needed to replenish those water stores you’ll lose from sweating during your workout! If you forget your towel, you can purchase a “Towel-to-Go” from reception, and there are a wide range of drinks available, from water to nutrient packed sports drinks for your workout, and protein drinks to help assist your quest to a healthy new you!
How do I get in?
To gain access to Shapes, simply present the ID card issued to you when you signed your agreement and one of the friendly receptionists will scan the card for you, which will allow you access to all club facilities. You are able to leave the card at the reception and pick it up when you leave, or if attending a class simply take it with you and avoid the queues when the class is finished! If you have personal belongings with you, you then have the option of leaving them in one of the pigeonholes behind the desk or asking for a locker key.
Can I still attend if I lose my ID card?
When you join at Shapes you are provided 1 membership card and 2 key cards. We will issue one of these to you, so if you lose your existing card, please let our reception staff know and we will issue one which we have stored for you. If you lose all 3 cards you will be required to purchase another combo of entrance cards for a fee of $10.00.
What if I leave something behind?
If you leave something in the changing rooms or around the gym, they will either be placed in the clothes basket in the changing rooms, or handed to lost property on reception. Simply ask the reception if your possession has been handed up and they will gladly return it or ask other staff members to keep an eye out for it. Unclaimed items are kept in lost property for a month before being donated to charity.
Even if you don’t choose a package that contains personal training, all memberships entitle you to a Health Appraisal and Program Design. During this session a Personal Trainer will take your measurements, blood pressure, and body fat percentage then helps you set goals related to these, before designing and taking you step-by-step through your own personal program. This program can include both cardio and resistance exercises, with each exercise being monitored so you are never incorrectly using equipment or feeling lost while you are here. 2 weeks later the trainer will accompany you through your workout again so if you have any queries they can be voiced, and any incorrect methods can be rectified. You are then entitled to quarterly reappraisals so you can track your progress and set new goals accordingly! To book your appraisal or reappraisal simply ask a receptionist when you’re ready. What if I have problems using equipment?
There are always a number of personal trainers present at the club so if you ever need help with your technique, don’t be afraid to ask!
What is a personal trainer?A personal trainer is a professional who has undergone appropriate studies, training and registration to allow them to teach clients about the importance of diet, exercise and health. A personal training session is a one-on-one session with a trainer who takes you through a diverse variety of exercises designed to keep your heart rate up and maximise fat burning. We pride ourselves on having friendly and motivating personal trainers who will not only help you reach your goals, but get to know you and share your journey. Registered Trainers:
All trainers at Shapes Health Club are registered with Fitness Australia, the peak body for health clubs and fitness professionals in Australia. They are required to complete a continuous education process to maintain their registration. When you use a registered personal trainer you are receiving up-to-date training techniques tailored for you by a qualified professional. How long does a personal training session last?
Each session lasts for half an hour, however it is a good idea to get to your session early so you can warm up before commencing, as this is not included in your PT time so you can make the most of it! Training sessions can occur as often or as seldom as you wish, however if you have a package of sessions to use up, once or twice a week is often considered an effective amount. Why is personal training a good idea?
Personal training is highly beneficial for a number of reasons
Of course, there are a million other reasons, and these may not be yours, but one thing is for sure: Personal training works! What are “Group Fitness Classes?”Group fitness classes are for large numbers of people to attend at the same time and workout together. The club offers a large range of classes from dancing based classes to boxing and weights, at all fitness levels. Classes generally last for an hour. In many classes you can work at your own pace, and the overall feeling of a team effort can help increase motivation.
When do the classes run?
A full class list of times and classes are available from the reception, or on our website.
Do I need to book for the classes?
There is no need to book for any of the classes we currently have running, however we recommend arriving 5-10 minutes early to secure your place in the room, particularly in the “Step”, “Pump” and “Spin” classes where some setup is required.
Crèche How much does it cost?
For members, the crèche is completely free for your children. However, where additional children accompany a member there is a fee of $2.20 per child and for non-members the fee is $5.50 per child.
Can I put my membership on hold?
Shapes understands that you might need time off from time to time, and because of this we offer a hold on memberships from no less than 2 weeks and no more than 3 months. In case of pregnancy the time frame can be wavered to a maximum of 9 months. Simply ask at reception to place your membership on hold. Please note that a small fee applies. Can I cancel my membership?
A membership can only be cancelled where you have moved from the area or have an injury which prevents you from continuing your exercise. Membership can be cancelled as follows:- How do I transfer my membership?
Shapes also has an easy transfer method in which a fee is paid and a friend or relative (must be a person who does not currently hold a membership) takes over the remaining time and payments left on the membership. To cancel or transfer a membership, you must meet with and get authorisation from the club manager. Can I bring a friend?
Casual visits are available for your friends and family. A casual visit gives the guest access to all facilities, including cardio, weights and group fitness classes for the duration of their visit. Casual members must sign in on the casual visitor register at the reception desk each time they attend.
Which are the busiest and quietest times?
Generally speaking, the peak times at Shapes occur between 9am and 11am, and then after people finish work from about 5pm to 7pm. The quiet times are usually early mornings between 6am -9am and then from about 12 – 3. Sundays are also generally quiet so if you prefer working out when there are less people around! Our facility is large and it is rare that we have people waiting for equipment or missing out on classes.
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