The Shapes Difference

Why are our members delighted?

Our club surveys have shown that the number one reason members refer their friends and family to Shapes is because of the service we provide, in terms of both the facilities and caring nature of the staff.

We have summarised their feedback into the following 5 Reasons why Shapes Members are delighted.

1) You will receive genuine customer service.

Here at Shapes we base ourselves around the fact that we honestly value you as a person. Our receptionists and trainers pride themselves on remembering your name, as opposed to you simply being a bar code on a membership card. We feel that this friendly and genuine interest in your health and fitness journey builds lasting relationships with our members.  When you feel comfortable in sharing your goals with us we are able to easily cater for your goals to be met. We do listen to your concerns and feedback, and use this information to improve our service, systems and facilities. Here at Shapes, we take the journey to health and fitness with you – and provide support the whole way.

2) You will be supported by our qualified and experienced team.

All of the staff members at Shapes are all suitably qualified and registered.  They all attend regular seminars to keep updated on the latest training information and methods to share with our members. We are also an active participant in the “Fitness Industry Associations” which not only helps keep us informed, but means that as a gym we are helping to shape the industry with our ideas and visions. On top of our top-quality trainers, our Crèche manager is a certified childcare worker, and all staff have a “Working with Children” permit. This allows you to leave your children in a safe and caring environment while you work out. We also have regular internal training sessions for our staff which allows us to work together as a united team, providing you with a service you can enjoy and trust.

3) You will be working out in a safe, comfortable environment.

At Shapes, you will find yourself in a non-intimidating environment that is nurturing for all ages, genders, shapes and sizes. Our staff are approachable and friendly, and we believe that gives us a “real” feeling about our facilities so you can achieve your goals in comfort. Our testimonials from both staff and members will show you that here we have real people achieving real results. Our equipment is internationally acclaimed, with the Nautilus equipment being regarded as some of the best on the market in the world. We cater for all ages and fitness levels with our cardio, circuit and free-weight facilities, and also have numerous weekly motivating classes where you can experience the fun and motivation of working out in a group. Whatever you wish to achieve from joining a health club, Shapes will provide you with encouragement and support, as well as some of the best equipment and staff members you will find!

4) You will be supported and encouraged in achieving your goals.

At Shapes, your experience doesn’t just end when your workout does. We go to the next level with our communications and customer service by offering members the chance to subscribe to our monthly newsletter, full of club information, health and lifestyle tips and success stories. We also regularly have guest speakers coming into the club to share their knowledge – we look for real advice for real people. Our trainers will also share their knowledge and experience with you so you receive complete support and encouragement in working towards your goals. This can be done both through personal training, and regular appraisals and reappraisals where your results are tracked so you can see how your efforts have paid off!

5) You will receive value for money with your membership.

Not only do we offer you competitive prices with our memberships, we also reward our members with regular deals and benefits for your participation in our club. We have the “Referral Rewards Scheme” which rewards you generously for encouraging friends and family to come down and train with you, as well as discounts at many community stores by simply being a member. Not only that, but our crèche is also offered free of charge with your membership, as well as your appraisals with a Qualified Personal Trainer. With all these benefits and savings to be made, making Shapes a part of your life is the right choice!